Customer Service Assignment Example | Topics and Well Written Essays - 500 words

Customer Service - Assignment Example Customer service policy explains the code of conduct for employees; that is what they can do for customers and what they cannot do. The main purpose of evaluating the performance of customer service policy is to identify the ways through which customer satisfaction can be increased. Customer service policy is designed to assist employees by providing them guidelines on how to deal with customers and satisfy their needs. Customer service policy evaluation provides information to the management about the lacking in customer service policy and ways to make constructive changes in policy design and execution (Kim, Haung, & Young-Gul 3). The information collected through the customer service policy evaluation helps organization to understand the difference between actual employees’ performance and the predetermined standards. Customer service policy evaluation supports an organization in planning staff training and development programs. It provides accurate information about the job description of customer service employees and their training requirements. Effective evaluations provides information about the areas in which employees need training and management, design future training programs on the basis of collected information (Lawler et. Al 21). Effective and responsive customer service provision helps organization to exceed customer satisfaction and creates superior customer relationship (Lakos, and Phipps 5). Customer perception is influenced by providing better services to them. Post purchase services plays vital role in increasing customer satisfaction. Organizations that assure post purchase services are considered good where as those organizations who fail to deliver post purchase services lose its customers and market share. Setting customer service standards and evaluating them helps organizations to ensure that its customer relationship employees are working according to the requirements and policies. Companies whose customer care

How to reflate Frances economy Essay Example for Free

How to reflate Frances economy Essay Introduction There are two different ways to help France’s economy get back on track. They are austerity and growth. Austerity programs consist in a set of policies established by governments in financial debt difficulties. These policies aim to reduce spending for public goods and services. (Example in France, with president Sarkozy, approximately 150.000 civil servants were fired, this decreased the amount of money used to pay civil servants in France, which in turn, made it possible to run the country without having to borrow as much money). Growth programs consist in increasing the GDP and spending money, to reflate the economy. Of course this money has to come from somewhere, so growth programs often include imposing a lot of taxes. (Example in France, with president Hollande, taxes were imposed on bank profits, and taxes on the richest part of the population were increased). Economists are very divided on this subject, and both of theoretically work; it depends of the situation we are in. Economic Program Austerity is a short term solution only; a country’s economy cannot rely on it forever. This is why as a president; it would be good to start by making the debt of France smaller, then using this to our advantage, and Firstly, we have to make France more competitive. To do this, we will change the work time of the French, and their minimum age of retirement. Today, the French work on a minimum basis of 35 hours per week, and retire at a minimum age of 60. To make France more competitive, we will change these to 40 hours, and an age of 64. The average life span keeps on rising thanks to better health care; it would only go well for the economy if people were to work a few years more, because there would be less to pay for people who work. The 40 hours will be payed the same, because if there were the same amount of workers in a company but all of them had to be payed more, the company in question would either lose money in paying them, or fire a part of them. To increase competitivity, we have to make the price of production in France lower, so that fewer companies send their production in China for example. To do so, we have to lower the national insurance contribution payed by the employer to pay his workers in France. Products that are made in France will therefore be more expensive because the workers are payed in France than in China for example. To counter this, we will add a tax on products (depending on the price of the product) made in countries that have very cheap labor. (China, Vietnam, Turkey, Thailand, etc†¦) This will bring part of the production back to France, and the loss of money in the lowering of the national insurance contribution will be compensated by the tax. Next, we will reduce the salaries of the ministers and the president. The salaries of the ministers is now of 9940 euros (Under president Hollande), which will be reduced by 30%, leaving them with 6660 euros per month. The salary of the president is now of 14 910 euros (Under president Hollande); it will be reduced by 40%, leaving the president with 8950 euros per month. We would also stop having mayors in every single city, and do like in the U.S.A, which is to instate a governor for each department. This governor would be in charge of all the cities in his department, and when a decision is to be made, 20 inhabitants of the department will be called, to hold a â€Å"committee† and make the decision. It will be a duty, which means the inhabitants will have to go. This will help the economy, as there will be only one person to pay per department, and not dozens of mayors, it also gives a â€Å"voice† to the citizens in decision making. There are many people who are unemployed in France (10%) and receive unemployment benefit for a very long time, without trying to find work. As this does not motivate them to find one because they receive money without doing anything, we will keep on giving this unemployment benefit, but only for 2 months, the time for them to find work. This reform will motivate them to find work, this way they will be productive, therefore helping a company or industry to grow, and money will not be wasted. This change will of course also make unemployment decrease. Small companies are very important to the economy, as they might end up as the next multinationals, but they are heavily taxed, which makes them very hard for them to grow. If we make these taxes smaller, people would be encouraged to start their own companies, and this will create employment. Small companies that are already created will grow faster, and will create jobs, which will make the company itself more productive. These jobs will be there for the population receiving unemployment benefit. There will be a loss if we just relieve taxes on small companies, so we will compensate this by taxing bigger companies, which have already emerged, because they will not be affected by a tax as much as a small company. (The tax in question will not be too strong; it will just be enough to compensate for the loss in the tax relief on smaller companies) Education is a very important part of the French economy. Schools are here to â€Å"train† the future generations of workers. Access to education is free today in France, but the quality of this education is sometimes questionable. Firstly, there are not enough professors in the schools. It is logical that if there were to be one professor for 25 students, the quality of the education they would receive would be better than today, where we have in average one professor for 30 students. To compensate this lack of professors in schools, we will create 12000 jobs for professors in school; this will make the student/professor ratio smaller, which will increase the quality of the education received. To become a professor, you have to be â€Å"trained† two years in a university. This is not enough, considering the disciplinary problems in some schools. Professors should have 3 years of complete training, which would include a deeper disciplinary course, teaching methods, etc†¦ The principal sectors of production of France are agriculture, energy, tourism, trade and industry (France is one of the first industrial powers worldwide). Mass market retailing is choking the sector of trade, as it attracts the clients of little traders and makes mass profit out of it; it also allows itself to buy products at very low prices from producers (Farmers in the case of a supermarket). To resolve this problem, we would add a tax on products bought in mass market retailing services, which would bring clients back to the little traders, so that they don’t die out. Little trades do not buy products as low priced as supermarkets do, which would make money for producers. In the case of a supermarket, the trade and agriculture sector would both benefit from this tax. A French household produces in average 16.4 tons of Co2 every year; this is far too much. To avoid this, and preserve the environment, a tax will be imposed on households that end the year with more than 16 tons; of course this number will decrease every year to improve the given results. Renewable energies provide 13% of the electricity needed in France, nuclear energy provides 76% and fossil fuels provide 11%. We would invest in research for renewable energies (Hydro-energy, wind energy, solar energy), and close down the most risky nuclear reactors. (For example the 4 reactors in Blayais, Braud-et-Saint-Louis, which are not very productive and are very old and unsafe). Conclusion As a president, I would go towards austerity first, to reduce the debt of France, and to have more possibilities in my actions later. France is already in a dangerous situation, and going into a politic of growth would be spending too much money that we don’t have (Which is why I chose austerity as a short term solution), and it would be too much, France would go into a recession. After a period of austerity (Which means: after having reduced the debt), I would have gone in a politic of growth, which would have thrown France’s economy back on track.

Child Safeguarding At A Pre School Social Work Essay

Child Safeguarding At A Pre School Social Work Essay This assignment gives a general insight to my job role and responsibilities including achievements and targets that I have gained in my post so far regarding child safeguarding and continues working towards within the pre-school that I am currently employed by and represent. Showing awareness and understanding of working together with other outside organisations, services and sources that can connect daily to the children and pre-school environment. Demonstrate my knowledge and the importance of safeguarding following government definitions and guidelines that all professionals working with children, young people and families adhere to so that child safety is the priority achieved. As a pre-school worker my role is to nurture, teach and care for children aged 3-5 years in a pre-school setting either individually or in a group. My job description is to ensure children are safe and well cared for so they develop and are stimulated by age-appropriate activities in a safe suitable environment. Although childcare workers are not teachers we may encourage and teach basic skills to children such as social and interaction skills such as taking turns and sharing toys and hygiene procedures like flushing the toilet and then washing hands. In the pre-school we are organised to work on the whole as a team with each team member having a designated role for example one named person for first aid, or health and safety, or child safeguarding. Although all staff are required to have Criminal Record Bureau checks, qualifications and regular updated training in all of these areas of child care to produce good quality daily knowledgeable practice in the pre-school setting. Pre-school introduces children into learning for preparation starting school, many outside agencies integrates with/along side pre-school environments such as army welfare services, health services, local police officers, local primary schools, ofsted, speech therapists this is just a few. To achieve the best out of my role as pre-school worker it is important that I am managed well and feel supported individually and within my team, and resources are available to attend regular training and courses. Enabling me to keep up to date with policies, procedures and qualifications relevant and required to work with children. Training such as safeguarding children gains and reinforces the necessary skills and knowledge to identify, respond to signs and symptoms of children experiencing abuse at the same time being alert and reacting correctly and efficiently to all possible concerns and dangers. 1 In a talk by T G during a safeguarding children training course it was stated that the government provides definitions to guide all professionals working with children young people and their families to identify when there are serious causes for concerns about children these are: Different Brief Definition One Example of Abuse Categories Indicator Physical causing harm also includes unexplained or Fabricating symptoms of or inconsistent Deliberately induces illness in a child explanation of Injuries or Burns Emotional constant emotional maltreatment low self-esteem Of child such as to cause severe and Persistent adverse effects on emotional Development Neglect persistent failure to meet a childs basic lack of care Needs physically and/or psychologically inadequate Clothing, Heating, light Or food Sexual forcing, enticing, involving a child to unusual Participate in sexual activities including difficulty Viewing imagery also encouraging in walking Inappropriate sexual behaviour from a or sitting Child Wiltshire Local Safeguarding Children Board Updated May 2008 TG The government guidelines, working together to safeguard children (1999), Divide child abuse into four neat categories sexual, physical, and emotional And neglectful- but in reality many of this overlap. With any form of abuse There will be emotional abuse too, although this may occur on its own. As cited The Guardian 7 October 2008 2 Sharing information is for the purpose of safeguarding and Promoting the welfare of children, sharing information amongst Practitioners working with children and families are essential. In Many cases it is only when information from a range of sources Is put together that a child can be seen to be in need or at risk Of harm. A failure to pass on information that might prevent a Tragedy could expose you to criticism. As cited The Guardian 13 November 2008 Effective practice uses awareness and fully understands the importance of sharing concerns and information. We cannot afford to ignore signs at a risk of appearing foolish or alarmist, daily my role can identify families with needs that effect a childs well being, armed forces children are the majority at the pre-school, the issues that arise from parent/carer who can be isolated from family and friends by military postings, soldier spouses are often absent due to active duties or training. So a parent/carer could be experiencing difficulties such as financial worries, lack of support, worried about the well being of spouse on active duty for instance in Afghanistan, these issues interconnects amongst the whole family unit. So having the knowledge you are better equipped to listen hard and observe carefully the behaviours between child and parent/carer and alert to recognise signs and symptoms an example could range from inadequate parenting to inappropriate clothing for season of th e year, could show problems and a need for help, there are services that can offer support and assist the parents ability to care better for children before a situation gets out of hand but a lot of parent/carers feel ashamed, embarrassed, inhibited or simply just dont know how to access this help. Instead of intervening early and effectively, struggling local authorities Wait until children are in crisis, then act reluctantly, half-heartedly And ineffectively, its not their fault. The funding systems are designed In such away. As cited The Guardian 4 September 2009 In a talk on safeguarding children 6 November 2009 it was explained and stated If any support agencies were contacted directly by the family or referred by Their family GP at the request of the family for support, the agencies Assess the needs of the child by means of a Common Assessment Framework (CAF) and this ensures that everyone involved such as Pre-school worker, health visitor, police officer, social workers use This framework to work together and support the child and that child Receives the right support at an early stage before their needs increases. 3 Daily I can work closely with individual children, so there is opportunity and time to develop a relationship of trust giving a child an opening to talk, some children may not tell you, you might guess even been led by them to read between the lines. This is where knowledge and procedures are of key importance, so that you listen to the child and avoid any leading questions, being careful not to offend, intimidate the child or the situation as this could be the first and last attempt for a child needing to trust someone to disclose what may be happening to them in the hope of help, I would then Reassure the child the best I could and then explain as simply as I can so the child understands that the things said would need to be passed on to pre-schools supervisor as they will know best what to do. If a disclosure was made, I would then need to follow the pre-school settings policies and procedures we have in place

Optical Storage Mediums :: essays research papers

Optical Storage Mediums The most common way of storing data in a computer is magnetic. We have hard drives and floppy disks (soon making way to the CD-ROM), both of which can store some amount of data. In a disk drive, a read/write head (usually a coil of wire) passes over a spinning disk, generating an electrical current, which defines a bit as either a 1 or a 0. There are limitations to this though, and that is that we can only make the head so small, and the tracks and sectors so close, before the drive starts to suffer from interference from nearby tracks and sectors. What other option do we have to store massive amount of data? We can use light.  Ã‚  Ã‚  Ã‚  Ã‚  Light has its advantages. It is of a short wavelength, so we can place tracks very close together, and the size of the track we use is dependent only on one thing - the color of the light we use. An optical medium typically involves some sort of laser, for laser light does not diverge, so we can pinpoint it to a specific place on the disk. By moving the laser a little bit, we can change tracks on a disk, and this movement is very small, usually less than a hairÕs width. This allows one to store an immense amount of data on one disk. The light does not touch the disk surface, thereby not creating friction, which leads to wear, so the life of an average optical disk is far longer than that of a magnetic medium. Also, it is impossible to Ã’crashÓ an optical disk (in the same sense as crashing a hard drive), since there is a protective layer covering the data areas, and that the Ã’headÓ of the drive can be quite far away from the disk surface (a few millimeters compared to micrometers for a hard drive). If this medium is so superior, then why is it not standard equipment? It is. Most of the new computers have a CD-ROM drive that comes with it. Also, it is only recently that prices have come low enough to actually make them affordable. However, as the acronym states, one cannot write to a CD-ROM disk (unless one gets a CD-Recordable disk and drive). There are products however, that allows one to store and retrieve data on a optical medium. Some of those products are shown in table 1. However, the cost of this is quite high, so it doesnÕt usually make much sense for consumer use yet, unless one loves to transfers 20 megabyte pictures between friends.

Analysis Of “In Search Of Horatio Alger”

Philippe Bourgois’ 1989 article â€Å"In Search of Horatio Alger† takes a fairly sympathetic but nonetheless alarming look at the underground crack economy thriving in inner-city America. While he does not approve crack dealing or the violence it encourages, he demonstrates a solid grasp of why urban youth sometimes opt for this illegal trade, and he elaborates credibly on the â€Å"culture of poverty† idea scholars have debated for decades. After using a series of vignettes he gathered while observing the crack trade in New York’s Spanish Harlem, Bourgois segues into his analysis, which treats the crack economy like a business.He presents a context of socioeconomic change, in which well-paying manufacturing work has disappeared and been replaced by low-paying, poorly-regarding service-sector jobs. While many accept these, along with their exploitive conditions and low pay, others seek alternatives that seem less demeaning. Bourgois (1989, p. 626) writes, â€Å"These pariahs of urban industrial society seek their income, and subsequently their identity and the meaning in their life, through what they perceive to be high-powered careers ‘on the street.’† Though the crack trade is illegal and excluded from the mainstream economy, it nonetheless functions very much like a business and is indeed a sort of parallel. Not only does it provide sellers with income, but it also depends on control of designated territories (claimed and enforced through violence), has a clearly-defined hierarchy with bosses who collect receipts from workers on assigned shifts (and maintain discipline), competes for customers (also violently at times), and has an overriding concern for bottom lines.The chief difference, though, is the participants’ ethnicity (often black or Latino), their lack of education, and the heavy use of violence. Bourgois points out (1989, p. 632) that while legitimate businesses consider violence irrational and aberrant, within the crack world it â€Å"can be interpreted, according to the logic of the underground economy, as a judicious case of public relations, advertising, rapport building, and . . . ‘human capital development.’† Legitimate businesses use professional behavior, protocol, and nonviolent means of cultivating personal relations and enforcing their standards because violence deviates from their norms; in impoverished inner-city neighborhoods, though, violence is the norm and is highly effective. For these people, crack dealing represents a legitimate career not only because it is easy to enter, but mainly because it seems a viable alternative to the racial and social subordination inherent to service jobs.Bourgois rejects the notion that the urban poor are simply passive victims of a changing economy; instead, he argues that it is an active, advertent effort by the inner-city poor to create an economy that supports them and, perhaps more importantly, giv es them prestige, albeit on their own terms. They see no dignity in service-sector work and find independence, flexibility, and a respite from racism in this alternative economy. In addition, inner-city youth often encounter negative attitudes and have discouraging experiences in the legal economy, thus making crack dealing seem a viable alternative.Using the Puerto Ricans he met in Spanish Harlem as an example, Bourgois (1989, p. 626) writes that the urban poor are deemed â€Å"unemployable† and trapped in a culture of poverty, the existence of which has not been disproved after decades of scholarly debate. He adds (1989, p. 626) that â€Å"the media and a large portion of the inner-city residents themselves continue to subscribe to [the] culture-of-poverty concept. † Excluded by institutional racism, poor education, and troubled family lives, the urban poor are also beset by a changing economy that allows them to hold only menial, poor-paying jobs that offer little o r no advancement (1989, p.627). In fact, those who favor the crack trade view legitimate jobs with disdain, rejecting the system in ways that they believe it has rejected them. Bourgois (1989, p. 629) claims that because they are trained for subordinate roles by the educational system and offered only low-status jobs, such people sometimes react by developing a kind of â€Å"structurally induced cultural resistance† fed by deep frustration and anger. As he asserts (1989, p. 630), â€Å"The underground economy .. . is the ultimate ‘equal opportunity employer’ for inner-city youth. † Bourgois also implies that such feelings are understandable, especially given the fact that many in the crack economy had negative experiences in legal jobs, though he also concedes that not all of the working poor are automatically driven to illegal livelihoods. To his credit, though, Bourgois does not condemn the poor or claim that the socioeconomic system automatically drives them into lives of crime.Though the crack trade appears to some a viable alternative to jobs that earn little money or respect, Bourgois does not romanticize the crack dealer as a noble figure or excuse the crack economy in general. Instead, he condemns the effects crack has on inner-city neighborhoods; though a lucrative business, it is a destructive force because of the addictions it creates and the violence by which dealers create and maintain reputations. In his field work, Bourgois pays particular attention to the dealers’ machismo and alludes to the especially negative effects crack has on women.Though Bourgois claims (1989, p. 644) that poor women of color are actually more emancipated in recent years, since they work outside the home more than in past decades and are not as homebound as in previous generations. However, the crack economy puts women into an ugly paradox; those who attach themselves to the crack trade are usually hangers-on, attracted by the prospect o f money and drugs, and they often allow themselves to be treated more as objects than as people. Also, addiction forces some to turn to prostitution in order to support their habits, at the expense of their families.Few are allowed to become dealers; though Bourgois (1989, pp. 623-625) mentions one in his field observations, many are barred from street dealing because of their vulnerability to physical violence and, in a parallel with the legitimate economy, are barred from rising very far in this street economy. Women’s involvement is encouraged, but limited by the dynamics of machismo and the reality of physical violence as a means of building and maintaining reputations; they are as subordinate in this economy as they are in the legitimate one, albeit with vastly more damaging consequences in the former. As Bourgois explains (1989, p.645), â€Å"[The] proves of emancipation that has enabled women to demand equal participation in street culture and to carve out an expanded niche for themselves in the underground economy has led to a greater depreciation of women. . . .† Bourgois presents a credible explanation of why some of the urban poor are drawn to the underground crack economy. Their ambitions and energies, frustrated by social, educational, and economic conditions, are sometimes channeled into the violent, risky, but intensely lucrative crack trade because it represents, he claims, a sort of Horatio Alger â€Å"rags to riches† story for the post-industrial age.He does not demonize the poor as a whole, or even those who gravitate toward crack dealing, since he conveys an understanding of why they see few viable alternatives. On the other hand, he does not laud their participation in the underground economy; while he indicates the participants’ sense of rebellion and resistance against discrimination, he depicts the crack economy as a symptom of the much larger social problem of poverty without apparent escape or alternatives. The article also offers proof that a culture of poverty exists – the examples he uses paint a sordid picture in which the poor feel rejected by the establishment and thus create their own system, which is even more disastrous to their communities and lives. Bourgois, P 1989, â€Å"In search of Horatio Alger: culture and ideology in the crack economy,† Contemporary Drug Pr

rain forrsest essays

rain forrsest essays Rain forests may be grouped into two major types: tropical and temperate. Tropical rain forest is evergreen trees that form a closed canopy, below which is found a zone of vines and epiphytes where plants grow on trees, a relatively open forest floor, and a very large number of species of both plant and animal life. The largest trees have buttressed trunks above the continuous canopy, while smaller trees form a layer of more shade-delicate species beneath the upper canopy. The maximum height of the upper canopy of tropical rain forests is usually around 100 to 165 ft, with some individual trees rising as high as 200 ft above the forest floor. Conifers such as redwood and Sitka spruce tend to predominate in North America, while their counterparts in the southern hemisphere include various species of eucalyptus, Araucaria and Nothofagus. Th rain forest is home to many species of rare animals and plants. In the past and present history it has also been the home of over one hundred and twenty over the counte r prescriptions. All of this information has brought up the question that is on many minds, Should economic organizations, buisnesses and individual governments be allowed to continue the use and at times the abuse of the brazilian rain forest? Is economic advancement more important than the preservation of the rainforest. This is why we are the government has called on us. To find the facts and give it how it should be. Medicinal uses of the rain forests are a huge part of everyones lives. The rain Forrest has over 120 over the counter prescriptions and has made 12 billion dollars in sales. They say that the tropical rainforests cover seven percent of the earth and hold just about half of the world's animals. Also there is data that there may be about ten percent of useful Amazon plants now, and scientist's think that also there may be a cure for the AIDS ...